Optimal experience through connected and personalised solutions

Screen Services has built a solid reputation over the past 50 years as a leading company in the installation of reliable and optimised connected solutions in the hotel sector and continues to grow as part of the Passman Group, the French leader in Wi-Fi and multimedia services for hotels. Today, Screen Services already has more than 1,400 customers in the Benelux. With one credo: act as a single point of contact that takes care of the project from A to Z. The result? No stress and a guaranteed 24/7 service.

Screen Services is the market leader in Wi-Fi in hotels and helps hotels, campsites, healthcare facilities and retail franchise networks implement their connected solutions: Wi-Fi, connected TVs, Chromecast, digital signage, VoIP telephony, video surveillance, etc. The solutions are delivered turnkey and optimised according to the customer's specific needs, regardless of size or prestige. Loteda Hasku, Marketing Manager, explains: "Everything starts with an in-depth on-site study to provide a perfectly adapted, high-end solution of impeccable quality. Our experienced technicians use special tools to carry out the study efficiently. This study defines the network infrastructure, implementation and exact list of equipment. Once the solution is validated, the installation is carried out quickly and to the highest quality, always following a tried and tested process: the equipment is delivered to the site pre-configured, our technicians install on site and prepare an installation report with photos of the equipment implementation. Then our experts take over remotely to check that all devices are correctly connected to the network."

A wide range of technologies available

Once the requirements are defined, the next step is to conceive, install and set up the global solution. Screen Services relies on excellent partners, such as Aruba, Ruckus and Samsung, to deliver top-quality equipment at the best price. The after-sales service then monitors the equipment 24/7. Loteda Hasku: "Wi-Fi is really the backbone of hotel solutions. We guarantee high-quality Wi-Fi and we add Chromecast technology to that. This allows guests to cast streaming applications on their phones (Netflix, Disney+, Youtube, etc.) directly to the interactive TV in their rooms via a unique QR code. Since the covid period, digital signage has been particularly in demand. It is possible to display a personalised welcome message for guests or groups on the interactive TV and the screens installed in the establishment can be used to offer various available services (room service, wellness, spa) and to communicate practical information (train schedules, excursions, recommended nearby restaurants , etc.)."

Screen Services' graphic design team provides the necessary customisation and guarantees that the hotel's communications are displayed on the various screens in the best possible way. The range also includes all equipment for video conferencing, VoIP telephony and video surveillance. To complete the picture, Screen Services also supplies safes and minibars. "Since the pandemic, digitisation and connectivity have become even more important. Hotel guests are looking for maximum comfort, a 'home away from home' experience and excellent service. Hoteliers, on the other hand, are looking for peace of mind and total efficiency. They appreciate the responsiveness of our teams and the ability to adapt our solutions to their customers' needs. That is why we offer an all-inclusive rental contract, i.e. including delivery, installation, monitoring and maintenance of hardware and software for a fixed monthly price. But it is also possible to buy the equipment and manage it yourself, for example if the choice is only to deliver connected TVs."■

Visit us at Stand 3113