Focus Hospitality: automation from check-in to payment

Focus Hospitality, a leading hotel technology company, is strongly committed to innovation to improve guest experiences and support hoteliers with cutting-edge tools. This article highlights some of the latest products in its range, all designed to increase operational efficiency and improve hospitality.

Céline Snauwaert, Hospitality Consultant, notes, "In the sector, we see a clear increase in demand for administrative automation. It seems like it is gaining momentum. Our various software solutions match this perfectly."

Myra's self-contained check-in kiosks, available in various models, are designed to streamline the check-in process and reduce the workload of reception staff. Fully customisable to each hotel's brand identity, these kiosks offer functionalities such as automatic key card generation. This not only reduces the need for a large reception team, but also provides opportunities for upselling and cross-selling during the check-in process through integration with systems such as Protel Cloud PMS.

The latter, incidentally, offers a comprehensive suite of tools crucial for efficiently managing hotel operations, including managing reservations, check-in and check-out procedures, room management, invoicing and reporting. This system also links effortlessly with other systems, providing a central hub for all a hotel's operational activities.

"We are currently developing a new POS system, Breeze POS, which is expected to be launched in Belgium in 2024," Céline continued. "This system promises to offer an integrated solution for table reservations, loyalty programmes, stock management and purchases. All managed from a single modular system. This is already being used in some hotel-restaurants in Luxembourg and will be available in Belgium after certification. It is an intuitive tool that runs on Android and can be up and running within 30 minutes. It is also suitable for one business location or several at once. The configuration can be managed centrally and all data can be consulted and adjusted one hundred percent in real time. You will definitely hear a lot more about it soon."

Focus Hospitality is not just a software vendor, the company positions itself as a strategic partner that works closely with its clients to provide tailor-made solutions. With a team of experts with extensive experience in both the hotel industry and IT, Focus Hospitality speaks the hotelier's language. This results in fast, personalised support available via phone, e-mail or face to face.

These innovations from Focus Hospitality illustrate the shift in the hotel industry towards more automated and personalised guest experiences, with technology playing a central role in daily activities and interactions with your guests. Each of these technology solutions is designed with efficiency, cost savings and improving the guest experience in mind, establishing Focus Hospitality as a forerunner in the hotel technology market.